Delivery, Returns and Refunds
Last updated: 15 October 2026
Delivery area
GN3D Prints currently accepts orders for delivery within the United Kingdom.
Available delivery services, estimated transit times and charges are displayed during checkout. Delivery estimates begin when an order is dispatched.
Dispatch times
In-stock products
In-stock products are normally dispatched within 1–2 days. Orders placed on weekends or bank holidays will be processed on the next working day.
Made-to-order products
Made-to-order products are normally dispatched within 7–14 days.
Production time may vary depending on the quantity and complexity of current orders. If dispatch is expected to take longer, we will contact you. Unless another date is agreed with you, goods will be delivered within 30 days of your order.
A standard product remains eligible for the normal cancellation rights simply because it is manufactured after the order is placed.
Delivery problems
Please ensure that your delivery address is complete and accurate before placing an order.
If an order is delayed, appears to be missing or arrives damaged, contact [email protected] with your order number.
Please retain the packaging and provide photographs if an item arrives damaged, as these may be required to investigate the delivery.
Cancelling an order
For most products purchased online, you may cancel your order without giving a reason from the time it is placed until 14 days after the day it is delivered.
To cancel, email [email protected] with:
- Your name.
- Your order number.
- The product being returned.
- A clear statement that you wish to cancel the purchase.
Please contact us before returning anything.
Returning an unwanted product
After notifying us of a cancellation, you must return the product within a further 14 days.
For an ordinary change-of-mind return:
- You are responsible for the return postage cost.
- We recommend using tracked postage.
- The product remains your responsibility until it reaches us.
- It should be returned with all supplied parts and packaging where reasonably possible.
- You may inspect it as you would in a shop, but excessive handling that reduces its value may result in a lawful deduction from the refund.
Returns should be sent to:
GN3D Prints
29 Bank Avenue
Peterborough
PE7 8GP
United Kingdom
Do not return a product until you have contacted us and received confirmation.
Refunds
For an eligible cancellation, we will refund:
- The price paid for the returned product.
- The cost of our least expensive standard delivery option, where applicable.
Additional amounts paid for premium or expedited delivery are not normally refundable.
Refunds are normally issued to the original payment method within 14 days after we receive the returned product or acceptable evidence that it has been sent.
Faulty, damaged or incorrect products
If a product is faulty, damaged on arrival or different from what you ordered, contact [email protected] as soon as reasonably possible.
Include your order number, a description of the problem and photographs where helpful.
Depending on the circumstances and your statutory rights, we may offer a repair, replacement, price reduction or refund. GN3D Prints will cover reasonable return costs where a product is confirmed to be faulty, damaged on arrival or supplied incorrectly.
Personalised products
GN3D Prints does not currently sell personalised products.
If personalised or customer-specified products are offered in the future, any restriction on change-of-mind cancellation rights will be explained clearly before purchase. This does not affect rights relating to faulty, damaged or incorrectly supplied goods.
Your legal rights
This policy is provided in addition to your rights under UK consumer law. Nothing in this policy limits those rights.
Questions can be sent to [email protected].